Your privacy

General Privacy Policy

1. Personal Data Controller

1.1 The controller of your personal data will be MOTIFE Sp. z o.o. based in Krakow (hereinafter “we” or “us”). You can contact us in the following manner:

(a) By post at the address: al. 3 Maja 9, 30-062 Kraków, Poland,
(b) by e-mail:,
(c) by phone: +48 12 311 03 93.

2. Personal Data and Purposes of Processing

2.1 We offer certain site features, services, applications, and tools that are available only through the use of the following tracking technologies. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools.

Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us.

2.2 This website collects and uses personal data for the following reasons:

(a) Google Analytics
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you, but Google do not grant us access to this. We consider Google to be a third party data processor (see section 3 below).GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.Learn more about Google Analytics.

(b) Google Tag Manager
We are constantly trying to improve the customer experience on our website by providing visitors with more personalized and targeted campaigns and offerings. To do so, we use Google Tag Manager (GTM).GTM is a little snippet of code that helps us track user behavior across our sites and then pushes the data to our Google Analytics account. Then, all the data is perfectly organized and ready for us to assess and review for potential site improvements and remarketing campaigns.We consider Google to be a third party data processor (see Section 3 below).Learn more about Google Tag Manager.

(c) Contact and download forms
Should you choose to contact us using the contact form on our Contact us page or download gated content from our website, your information will be stored in our backend and collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).The information contained in the email will automatically be transferred onwards to our Hubspot CRM system. From there, the data will be attached to any existing account with a similar email or else be created as a new contact.

(d) Website cookies
We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

3. Third Party Data Processors

3.1 We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the EU General Data Protection Regulation 2018 (GDPR).Please find below a list of all third parties that process your personal data on our behalf together with  links to their privacy policies:

Google (Privacy Policy)
Microsoft Office 365 (Privacy Statement)
Hubspot (Privacy Policy)
Woopra (Privacy Policy)

4. Term of Personal Data Storage

4.1 We will retain your personal information for the period necessary to keep in touch with you regarding your interest in our services.

5. Data Breaches

5.1 We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

6. Your rights related to data processing

6.1 You are entitled to the following rights in relation to the processing of your personal data:

(a) the right to access your personal data,
(b) the right to demand rectifying your personal data,
(c) the right to have your personal data deleted,
(d) the right to demand restricting processing of your personal data,
(e) the right to object to the processing of your data on grounds of your particular situation – in cases where we process your data on the basis of our legitimate interests,
(f) the right to portability of your personal data, i.e., the right to receive your personal data from us, in a structured, commonly used and machine-readable computer format. You may transfer the data to another controller or request that we transfer your data to another controller. However, we will only do this if such provision is technically possible. You only have the right to data portability in respect of personal data that we process on the basis of your consent.

6.2 To exercise the above rights, please contact us (see Section 1 above). We will respond without undue delay (and in any event within one month from receiving your request, although this can be extended in difficult cases).

7. Privacy Questions

7.1 If you have any questions or concerns about the Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us (see Section 1)

7.2 When a privacy question or access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you.

Kraków, 13 December 2020